How it works

Client
    Trainer

      CLIENTS

      How does UP CORE work ?

      Up Core is the easiest way to find the right trainer close to you ! From your postal code, select the activity and the trainer of your choice. Choose the available time that suits you on the calendar and book your sessions. Talk to your trainer and get started !

      Is there a minimum age to use UP CORE ?

      You must be at least 18 years old for Alberta, Manitoba, Ontario, Quebec, Saskatchewan and 19 years old for British Columbia.

      When will my trainer contact me once my training sessions have been booked ?

      Once the payment process is completed, your request will be sent to the trainer you have chosen. You will receive a response within 24 hours if your coach has accepted or refused your request. You must book at least 24 hours before the chosen time of your training.

      Do I have a personal profile ?

      Absolutely ! Once you have booked your sessions, you will have access to your own profile with your email to discuss with your trainer, your workouts schedule, your invoices and your personal information.

      How many workouts can I choose ?

      You have the choice between 3 workouts packages : 4, 8 and 12 workouts sessions.

      What is the price of the training packages ?

      The price of the packages depends on the hourly rate of the trainer you have chosen. This amount is indicated on the profile of each trainer. During your booking process,

      Up-Core will tell you the total price of your package. You will not be charged before booking.

      Where do the training sessions take place ?

      Your session can be at your home, in your condo’s training room, outdoors or in your coach’s training studio if he or she has one. It’s up to you !

      Can I work out in a gym with my trainer ?

      Some of our coaches have access to fitness centers or have their own training studios. If you click here, you will have this information.

      Do I have to provide the training equipment ?

      No. If required, your trainer will provide the equipment for your session.

      Can I book training if I am injured ?

      If you are recovering from a health problem or injury, we ask you to not book a training session. If you have had any injuries or health problems in the past, you must inform your trainer.

      Can I contact the coach before booking the sessions ?

      Unfortunately not for security reasons. Once your reservation has been made, your trainer will send you a message that you will receive on your personal profile to confirm your training sessions.

      Can I cancel my package ?

      Yes, after your first training, if you are not satisfied for any reason, we will refund you the full amount of your package.

      Can I change my trainer ?

      Of course ! If your coach does not give you full satisfaction after your first session, you will have the possibility to change 2 times maximum the number of trainer and to transfer your remaining sessions to your new trainer. Please contact us to make this change.

      Why should I book online instead of paying my coach directly ?

      Booking and paying for your training sessions online has the following advantages :

      • Security : we use the Stripe secure payment system and the profile of each coach is verified.
      • Flexible : Training sessions are fully transferable and can be used with any other trainer (maximum 2) on our site. Sessions booked on our site are also protected by our cancellation policy.
      • Ease : you have access to your email, invoices and training calendar in your personal space.
      • All our trainers have agreed to use our platform for reservations and payments. If a trainer ask you on the UP CORE website to pay off-site or through another company, please contact us immediately.
      How do I pay for my training ?

      You can pay for your training by VISA, Master Card and American Express credit card.

      Can I cancel a training session and reschedule it ?

      Yes, you can cancel your training 24 hours minimum before the initial time, after this time, the session is considered due. You can agree with your trainer on the new date and time.

      Can I book training sessions with a friend(s) ?

      Unfortunately no, the training booking is individual.

      I can’t access my profile ?

      Please contact our customer service at contact@up-core.com, we will be happy to help you.

      What are the qualifications of the trainers ?

      All our trainers are certified as personal trainer and/or fitness instructor or have a university degree in the field of physical activity. Up-Core also ensures that their certifications and CPR/AED are up to date. A background check is also conducted.

      TRAINERS

      What are the requirements to become an UP CORE trainer ?

      You must be at least 18 years old for Alberta, Manitoba, Ontario, Quebec, Saskatchewan and 19 years old for British Columbia. You must also have an up-to-date personal trainer or fitness instructor certification, or a university degree in the field of physical activity. Your CPR/AED must also be up to date. As part of our approval process, we will verify your information and background.

      Is there a fee to register and have a profile ?

      Registration is totally free ! There are no monthly or annual fees either. Our goal at Up-Core is to give you visibility so you can offer the best training experience possible !

      How can I create my profile ?

      You must complete the form here and provide a photo, a copy of your certification or diploma and your current CPR/AED. Within a maximum of 2 business days, you will receive an email confirming that you are now an UP CORE trainer !

      What type of photo do I need for my profile ?

      It must be clear, decent and you must not wear a tank top or bra.

      Will I have my personal profile ?

      Absolutely ! Your personal profile will allow you to access to your personal information, your training schedule, your deposits and a messaging system to chat with your customers.

      How do I know about my new bookings ?

      You will receive an email notification of new reserved workouts. You will then have 24 hours to confirm or not the training schedule.

      Can I cancel or change a scheduled training session ?

      Yes, you can make this change in the calendar of your profile at least 24 hours before the initial schedule. Please also contact your client to inform him/her and agree on the new day and time of training.

      How do I get paid ?

      You will receive your payment 7 days after the training sessions have been booked on the account you provided when you registered.

      I have not received my payment, what can I do ?

      Please contact our customer service at contact@up-core.com. We will do our best to help you.